These rules govern the relationship between the platform (Madina Kadyrova, see the Legal notice) and tutors who publish a profile, in line with Regulation (EU) 2019/1150 on fairness and transparency for business users of online intermediation services. By publishing a profile, the tutor accepts them.
1. Independent tutors
Tutors teach in their own name as independent professionals. They are responsible for their tax and social-security obligations in their country of residence and for the lessons they give. The platform is an intermediary: it does not employ tutors or provide the lessons.
2. Truthful profile
- Name, photo, experience, degrees and curricula must be real and the tutor's own. The photo must clearly show the tutor's face.
- For the “Verified” badge: a video call with the maths lead; for “Document verified”: a check of the degree or certificate.
- If you teach minors from Spain, a clear sexual-offences record certificate is required (Art. 57 of Spanish Organic Law 8/2021, LOPIVI), and you must report any change in that situation. If you work from another country, you follow your country's rules; providing an equivalent certificate is optional and earns the “Certificate for working with children” badge.
3. Price and trial lesson
Tutors set their price freely and choose the trial lesson: free, half price or full price. They must honour the terms shown on their profile at the time of the request and must not charge extra amounts that were not shown. The platform charges tutors no commission: the student pays a separate service fee. To get paid, tutors connect a payout account with Stripe (identity and bank account are entered with Stripe). The price of each lesson is transferred to the tutor after the lesson is confirmed (or automatically confirmed after 12 hours), or if the student cancels less than 15 hours before; if the lesson is disputed, it is transferred once the dispute is resolved.
Tutors may offer packages of 5 or 10 lessons with a discount they set themselves (0 to 50%). The student pays for the package in advance; the price per lesson is fixed for that student, and the tutor receives the amount for each lesson after giving it, under the same rules as a single lesson. Lessons the student does not use are refunded to the student (when the package is closed or after 6 months); tutors are not paid for lessons that were not given.
4. Communication
First contact with students who come through the platform happens in its chat. The chat always automatically hides phone numbers, emails, links and social handles; repeated attempts to get around this filter can lead to the chat being suspended. Tutors may keep working with their own students found outside the platform.
5. Lessons
- Confirm every booking with one click within 24 hours and in any case at least 2 hours before the lesson (the student has already paid: the money is held on their card and charged when you confirm). A booking not confirmed in time is cancelled automatically and counts as an issue, like a late cancellation.
- You set in your hours how far ahead students can book (3, 6, 12 or 24 hours).
- Be on time. Students can cancel free of charge up to 15 hours before.
- If the tutor does not show up or cancels less than 15 hours before, the lesson is not charged and any amount paid is refunded to the student.
- Be online at the start time of every lesson.
- After the lesson, both tutor and student mark whether it took place (on the site or in Telegram). The lesson counts as held when the student confirms it or, if nobody marks anything, automatically after 12 hours; the payout follows. If either side marks that it did not take place and gives a reason, the payment is held until the platform reviews it.
- No links in chat, not even to learning materials (Google Drive, YouTube, exercise sites, cloud storage). The site hides them and counts them as violations; after 5 violations the chat is closed. Prepare materials in advance and share them in the lesson or as a file in the platform chat.
- Every no-show, cancellation less than 15 hours before or booking not confirmed in time counts as an issue: the first is a warning; two in 90 days move your profile down in results; three in 90 days suspend your profile automatically: for 15 days the first time, 30 days the second time and 90 days from the third time on. While suspended, your profile publicly shows “Temporarily suspended” with the reason (no-shows or late cancellations) and cannot be booked; your account, chat and lessons already booked keep working.
6. Protecting minors
- Respectful, age-appropriate behaviour. With students under 18, communication stays on the platform or with the knowledge of their parent or guardian.
- Never ask for photos, personal details, social-media contact or in-person meetings not agreed with the family.
- Never record lessons without the express consent of the parent or guardian.
- Tutors must report to the platform any sign of risk to a child (Art. 16 LOPIVI).
7. Personal data
Student data may only be used to give lessons. Sharing it or using it for advertising is prohibited. Tutors process this data in line with Regulation (EU) 2016/679 (GDPR).
8. Reviews
Only students with at least one confirmed paid lesson can post reviews; trial lessons, lessons at less than half the tutor's current price and lessons from accounts using the tutor's own device do not count. Writing, buying or requesting fake reviews, offering benefits in exchange for a review, or pressuring students is prohibited.
9. Materials
Tutors only use and share their own materials or materials they have the right to use.
10. How results are ranked
By default, tutors are ranked by average rating weighted by the number of reviews, the “Verified” badge, the number of confirmed lessons and no-shows or late cancellations in the last 90 days, plus a small boost for each of their own students a tutor brings through their personal link and has already taught (at most three students; in total no more than the “Verified” badge). Students can sort by price and filter by language, curriculum, price, trial lesson and the “Verified” badge. There is currently no paid ranking; if one is introduced, it will be described in these rules. The profile of the platform's founder, Madina Kadyrova, is shown first when a search has no curriculum filter or filters by one she teaches herself (SAT, IB, GCSE, IGCSE, A-Level, Further Maths); in all other searches she is ranked like any other tutor. She carries the “Platform founder” badge; her lessons are her own service and are paid to her directly. General requests, with no tutor chosen, are not sent to the founder: they go to the platform's tutors.
11. Measures for breaches
- Depending on severity: a warning, a chat restriction, temporary suspension of the profile or permanent removal.
- Any suspension or removal is notified in writing with reasons. Permanent removal is announced 30 days in advance, unless there is a serious or repeated breach, a legal obligation or a risk to minors, in which case it may be immediate.
- Tutors can respond and give clarifications before permanent removal is decided.
12. Complaints
Complaints about these rules or a platform decision can be sent to contact@mk-math.com. We reply within 15 days at most.
13. Changes
Changes to these rules are announced at least 15 days in advance. Tutors can close their profile at any time. Spanish law applies.