How it works
Tutor levels, what's not acceptable in lessons, and rules for students and parents. Everything is calculated automatically from real lessons and reviews — levels can't be bought or faked.
Tutor levels
Levels are assigned automatically and can go down if a tutor's record gets worse.
New tutorNew — the tutor has only a few lessons on the platform so far.
✓ VerifiedVerified — passed a video call with our maths lead.
ReliableReliable — 20+ confirmed lessons, rating 4.5+, no issues in 90 days.
ExperiencedExperienced — 100+ lessons, rating 4.7+, at most 1 issue in 90 days.
★ Super tutorSuper tutor — verified, 300+ lessons, rating 4.8+, 15+ reviews, no issues in 90 days.
An issue is a lesson that didn't happen because of the tutor, or a tutor cancellation less than 15 hours before.
What shouldn't happen in a lesson
The most common complaints about tutors — from school students, university students and adults alike. Tutors who work like this lose their level and, if it repeats, their place on the platform.
- Being late or cancelling at the last minute.
- No lesson plan. When booking, the student describes their goal — the tutor comes prepared for it.
- The tutor talks the whole lesson and the student barely solves anything.
- Doing the student's assignments, test, exam or work task for them instead of teaching them.
- Forgetting what was covered and not looking at what the student did on their own between lessons.
- No feedback after the lesson — to the student, and to the parents if the student is a school pupil: what went well and what to work on.
- Explaining everything the same way, ignoring the student's level and goal.
- Impatience and irritation: “this is basic stuff”.
- Phone or other tasks during the lesson, camera off for no reason, bad connection with no backup plan.
- Promising guaranteed results: “you'll definitely get top marks”.
- Asking for payment outside the platform or pressuring the student.
Rules for students — school pupils, university students, adults and parents
- Be respectful. Insults, threats or pressure on a tutor lead to the account being blocked.
- Don't ask a tutor to do a test, exam or online assessment for the student. It's dishonest and the tutor must refuse.
- Cancel at least 15 hours before and be on time.
- If the student is a school pupil: a parent creates the account and writes (registration is 18+ only). Parents can sit in on lessons but not run them instead of the tutor.
- Don't record a lesson without the tutor's consent.
- Reviews are only about real lessons, with no insults or personal data. A review can't be used as a threat to get a free lesson or a discount — we check such reviews.
- If something goes wrong, message us rather than settling it outside the platform.
- Every student gets one free trial lesson and one half-price trial lesson on the whole site, with different tutors. Look for tutors with the “Free trial” or “Trial −50%” badge. If a tutor doesn't offer a trial, the first lesson is a regular lesson at full price.